Quality indicator management to improve achievement ( Economic analysis on 4 quadrants)

We discussed on "quality indicator management to improve achievement", which was using the economic analysis to interprter it.

The effects are displayed with the areas of A,B,C and D, given the patient minimum requirement for quality on Line 1 or even upgrading to Line 2 which will let the area of A or B in term of the quality curve of C1 to be disappeared.
Therefore, as encountering the possible developement on patient's requirement upgrading all the time, we should be also takeing efforts on the quality(i.e. curve 1) to be upgraded as to curve 2 in a bit to let the advandage of competition areas to keep on existed.

In the analysis, the quality level will be decided by cost (investment), indicator management, custormers' satisfaction level(revenues of a hospital). That will be necessary for us to efficiently invest our efforts, money or time(X axis) on indicator management, which will then be let the performance of hospital revenue and custormers' satisfaction level higher and higher and eventually attain another higher level of quality curve as c2 in quadrant 1, which will also be allowing another newly-developed areas such as C and D ( so called Access) to be appeared.

The lesson on this analysis tells us that an efficient indicator management in a hospital plays an important role, not only for the suitable indicator we recruit but also for the analysis tools we implement. If then, the cost(on right X axis) we invest will be be a cost-effectiveness compared with the revenue (on left X axis).